Coding and reimbursement specialists often times need to communicate with others regarding medical records. Knowing how to use the telephone efficiently and effectively is a great skill.
Please review the following instructor created content. It can be viewed as either a Prezi presentation (audio can be turned off or on) or as a PowerPoint presentation: Telephone Skills for the Coding and Reimbursement Specialist. (PPT)
The following presentation explains the concept of medical necessity, a foundational concept of medical coding. Mouse over the presentation to view navigation controls.
Please review the following instructor created content. It can be viewed as either an emaze presentation or as a transcript: Telephone Etiquette (Google Doc)