To complete this competency you will need to do some local research. It is crucial working in the healthcare field that you be able to assist any patient and help focus them in the right direction especially if you can't help them personally. The Competency Assessment is designed to help you understand what resources are available so that as you answer the phone or interact with a patient, you can be helpful, even in a crisis.
Complete the following document: Understand Your Local Resources. (Google Doc)