
You are working in a medical office as the Coding and Billing Supervisor. There have been a number of issues with charts recently because the PFSH is absent, which is affecting reimbursement. You have decided to have a professional development training with the office staff in order to demonstrate what needs to be included in a PFSH from a billing/coding perspective. You are going to do a role play with someone in order to demonstrate the techniques associated with collecting the PFSH.
1. Write a script for the role play.
- The following link from the American Academy of Family Physicians demonstrates demonstrates a patient interview: Nurse with Patient Interview (Webpage).
- Make sure that your script has a methodology for getting a complete and accurate PFSH.
- You will not need to submit the script until the next Competency Assessment, but you will need it to complete this assessment.
2. Ask someone to role-play with you.
- Instruct your partner that they have type II diabetes and hypertension.
- You will have to determine which body systems these 2 complaints are related to.
- Interview the "mock" patient so that you can collect all the necessary PFSH information. Your partner can make things up.
- Your partner will not be using a script.
3. Videotape the role play and upload it to be graded.