Medical coding and billing often requires us to deal with individuals who are angry or upset. Learning what to expect from this situation in advance helps it to flow smoothly for you and the patient.
Please review the following instructor created content. It can be viewed as either a Prezi presentation (audio can be turned off or on) or as a PowerPoint presentation: Dealing with Angry Patients. (PPT)
Please review the following instructor created content. It can be viewed as either an emaze presentation or as a transcript: Complaining Customers. (Google Doc)