You are working in a medical office as the Coding and Billing Supervisor. There have been a number of issues with charts recently because the PFSH is absent, which is affecting reimbursement. You have decided to have a professional development training with the office staff in order to demonstrate what needs to be included in a PFSH from a billing/coding perspective. You are going to do a role play with someone in order to demonstrate the techniques associated with collecting the PFSH.

1. Write a script for the role play.

2. Ask someone to role-play with you.

3. Videotape the role play and upload it to be graded.