Types of Performance:
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Individual-level Performance
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draws upon those things that you have to do in your job, or in-role performance, and those things that add value but which aren't part of your formal job description.
- Organizational Citizenship Behaviors (OCB's)
- things that add value but aren't part of your job description; and can be understood as individual behaviors that are beneficial to the organization and are discretionary. not directly or explicitly recognized by the formal reward system.
Management researchers identified 30 potentially different forms of OCBs, which they conveniently collapsed into 7 common themes.
(Click on the different themes for more information)
GROUP PERFORMANCE
A manager needs to understand the compatibility of individual and group performance, typically with respect to goals and incentives.
- Looking at goals first, there should be compatibility between individual and group goals
- Incentives need to be aligned between individuals and groups