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The average person speaks at about a rate of 150 words per minute (wpm). People hear at about a rate of 1,000 wpm. This obviously gives 2 communicators a lot of extra time between information since 45% of communication is listening. This Competency Assessment will focus on identifying ways to not be distracted while listening.

To complete this Competency Assessment, follow the directions in this document: Demonstrate Sensitivity (Google Doc)

NOTE: If you are unable to complete this assessment due to an availability of another person, please contact your Navigator to explore other options.