Instructions:
You are going to create a simulation video. You will conduct a patient collection call because the patient balance is now 62 days old. Submit a video demonstrating the “super 7 of collection calling”.
Assignment:
1. Ask someone to role-play with you.
Instruct your partner that they are a patient who has seen the doctor and now has an outstanding balance.
Conduct a patient collection call in which you use the "super 7" collection techniques.
If you are unable to complete this assessment due to an availability of a person to assist you, please contact your Navigator to explore other options.
2. Videotape the role play and upload it to be graded.